1. Refund Policy
All sales are final. Refunds are only available if required by law. By placing an order, you agree that refunds are not generally offered.
2. Exchange Policy
Exchanges are allowed only for unused, unopened items in their original packaging. To exchange an item, it must meet these conditions:
- The product must be in new, undamaged condition.
- Exchange requests must be made within 2 days of purchase.
- If the item is used or damaged, the exchange request may be denied.
- If the item is defective, please contact support for assistance.
3. Delivery Fees and Exchange Process
Customers are responsible for the shipping cost of exchanges, unless the exchange is due to an error or defect on our part. If we approve your exchange, we’ll provide instructions for returning the item.
4. Changes to These Terms
We can update these Terms and Conditions at any time. Any changes will be posted on our website, and it’s your responsibility to review them. By continuing to shop, you accept the updated terms.
5. Governing Law and Dispute Resolution
These terms are governed by the laws where Smarty Online Store operates. If you have a dispute, please contact our support team first. If necessary, legal steps will follow.
6. Contact Information
If you have any questions, reach out to our customer support team at info@smartyjo.com. By shopping with us, you confirm that you have read, understood, and agree to these terms.
Thank you for shopping with Smarty Online Store!